Refund Policy

1. Policy Overview

At IPTVBoz, we strive to ensure that all subscribers enjoy a reliable, stable streaming experience on their supported devices. We recognize that occasional technical incompatibilities may arise between individual customer hardware and third-party media playback applications. This Refund Policy establishes the criteria and procedures under which refunds are considered and issued.

2. Eligibility Criteria

Refund requests may be considered under the following legitimate conditions:

• Persistent Technical Failure: If you experience continuous service inaccessibility or server outages on a supported device and our technical support team is unable to resolve the issue within seven (7) days of initial notification.
• Duplicate Transaction: In the rare event that an automated billing error results in double-charging for a single subscription order.
• Non-Delivery of Credentials: If our automated provisioning system fails to dispatch your service access information within twenty-four (24) hours of confirmed payment and support has not rectified delivery.

3. Time Limits for Claims

To be eligible for consideration, any refund request must be formally submitted in writing to our support desk within seven (7) calendar days of the original purchase timestamp. Requests received after the expiration of this 7-day initial evaluation window are ineligible for refund, as service resources are actively provisioned and reserved for your account.

4. Non-Refundable Situations & Exceptions

Refunds are strictly not granted under the following circumstances:

• Unsupported Devices: Attempting to run the service on obsolete, uncertified, or explicitly unsupported operating systems and hardware.
• Insufficient Internet Bandwidth: Buffering or playback stutter caused by local network congestion, weak home Wi-Fi reception, or ISP throttling below our clearly posted bandwidth recommendations (minimum 15 Mbps for HD, 30+ Mbps for 4K).
• Violation of Terms of Service: Accounts suspended or terminated due to unauthorized commercial rebroadcasting, credential sharing, or abusive multi-connection behavior.
• Change of Mind: Simple personal change of mind after service credentials have been issued and successfully utilized to stream.
• Individual Channel Variations: Temporary fluctuations, scheduled maintenance, or localized programming adjustments by originating broadcasters, provided the overall service remains operational.

5. Troubleshooting Prerequisite

Prior to submitting a claim, customers must permit our technical desk to troubleshoot the configuration. In the vast majority of cases, setup difficulties stem from simple player configuration mistakes, incorrect port settings, or local network cache issues that our specialists can resolve in minutes.

6. Refund Processing Timeframe

Once a refund is approved by our billing administration:

• The active subscription access credentials will be permanently deactivated.
• The refund will be credited to the original payment instrument used during checkout.
• Processing by banking networks and card issuers typically takes between five (5) to ten (10) business days to reflect on your statement.

7. How to Submit a Refund Claim

To initiate a formal review, email our billing department with your order details:

Email: tvplusone24@gmail.com
Subject Line: Refund Request — [Your Order / Transaction Number]
Required Details: Your full name, registered email address, date of purchase, device model, playback application, and a detailed description of the unresolved technical issue.